We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Crews Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Thank you for taking the time to share your feedback. We appreciate the time it took for you to give us this feedback. At Crews Chevrolet, we value our customers and we look forward to seeing you on your next visit.
There are at least 2 dealerships within 10 minutes from where I live but choose to drive 30 to 40 minutes to Crews in North Charleston because they are fantastic customer service people. Cannot say enough good things about this dealership.
Regan, we sincerely appreciate your feedback. Each employee is a valued member of the Crews Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Despite driver seat plastic cover, black grease on front and sides of seat, grease on passenger seat - black spots and a clear grease spot (who sat THERE?). NO communication between shop and service; if your tech or service rep has the day off, your car is held hostage as nobody can figure out if it is ready (what? No work orders?) No paperwork provided to me; said it would be emailed when my service rep came back; I understand warranty work puts no money in their pockets, but start to finish, this was handled completely unprofessionally. I got my car back last Friday; still no document emailed as promised; I'd call but I am afraid I'd lose my temper.
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
I was just ok this time. Usually, when I have my truck serviced there (I have been using this dealership since 2014) they wash the truck and keep it clean. It is brand new as was the previous High Country. The past two times I have been there they did not wash it after service. Last time I had to ask them to do it and this time, I just didnt have the time to wait around. A lot less personal touch lately. I actually had to tell them my truck was done. I saw them pull it out front. Waited 15 minutes, then told them I had to go..... They were not paying attention.
I have never heard from GMAC to say they appreciate my business. Overall, I have a sour taste with GM starting with (The Crews Chevrolet dealership) since the day I purchased my Chevrolet. It was a 'BAIT & SWITCH' deal.
Richard, we would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us ensure that this experience doesn't happen again and we would like the opportunity to resolve this matter to your satisfaction. Please contact us so we can discuss options with you.