Crews Collision: Your North Charleston Collision & Body Shop Resource
As one of the most trusted collision and body shop brands serving the North Charleston and surrounding areas, Crews Collision works hard to turn an upsetting situation into pure elation. Whether you need body repair, parts replacements, or paint jobs, Crews Collision will work with you and your insurance company to make your vehicle look new again.
The Crews Collision Repair Process
We aim to deliver a good experience after you have had a bad one. When your damaged vehicle arrives in our Charleston location, our process works through the following phases to ensure you receive your vehicle in a timely manner:
Your insurance company approves the repair estimate.
Crews Collision orders necessary parts.
Crews Collision calls you with a status update.
If your vehicle needs additional repair and reassembly service, Crews Collision will return the vehicle systems to factory settings and disassemble the vehicle to assess the damage. When structural repairs begin, if Crews Collision discovers any additional damage, we will produce a written report and contact your insurance.
Do I have a Choice in Selecting my Collision Repair Shop?
Yes. Crews Collision will work with most insurance providers and will serve as an advocate for your vehicle. How long do most vehicle repairs take? Repair time estimates depend on several factors, including the extent of the damage, availability of parts and vehicle insurance approval.
May I Receive a Claim Estimate Over the Phone?
The Crews Collision claim process requires professional inspections and estimating software. There are many factors that can greatly impact estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.
Where Do I Find my Claim Number?
Your insurance company will issue your claim number at the time you report the accident. If you do not have your claim number, we will contact your insurance for you and retrieve the information.
Will I Have to Pay a Deductible?
Your insurance poly determines your deductible amount. In most cases, if you carry broad insurance and you are not at fault, the insurance company will commonly wave the deductible fee. If you are unsure about your deductible, your insurance agent will be the best resource for this information. If the insurance company does not wave your deductible, it will be your responsibility to pay Crews Collision the deductible fee when you pick up your vehicle.