I love Crews Chevrolet! I highly recommend it to people all the time, but the question said "based on my most recent experience", so my answer reflects that. Came in for an oil change and a service check. The girl brings me a dirty cabin filter with leaves laying on top, and says we will be glad to change it for $60. The truck is only a year old and the filter looked good so I said will you blow it off and we'll check it again next time. She said oh no, we can't do that, we can't be responsible if something goes wrong. So I can see them putting the filter back in stuffing the leaves back on top, so I told her to put a new one in. Now the tone has been set for the vist. Next I pay the bill, get my service check list that she says, has some recommendations,and go to my truck. The complimentary truck wash only turned any dirt on the truck to mud. The person that did it obviously didn't care, and when I pointed it out the the girl, she shrugged her shoulders turned around and walked away, doesn't care either. Next I get in my truck and read my service checklist . There are 2 points marked in red that (cooling system and fuel system) says there is something wrong and requires immediate attention! So I go back in to the girl, who does not want to be bothered by me now. She doesn't know anything about what is on the checklist and takes it to a guy in the office. He says there is nothing wrong with your vehicle, don't worry about it. So I left wondering if anyone cared to change my oil or rotate my tires either. I drive all the way from Hollywood to Crews because I like it so much, but I was Shocked this day! That was my most recent experience ar Crews Chevrolet .
My second visit for the same problem because the first visit I spent two hours waiting for them to come back and tell me they ordered the wrong part and had to wait for them to order the correct port. Have not been having very good experience with the service department there
Hello Robert, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
The service department, is hands down one of the best I have encountered. I took my car in on Saturday 11/10/2018 for a check engine light. Marcella got me in right away and advised that while my car will probably not be ready same day , she will definitely do her best to have it ready by the following Monday 11/12, which was understandable knowing that it was the weekend. Knowing that I was paying for a rental car while waiting on my car to be service and going that extra mile to make sure it was completed in a timely manner made all the difference. Not to mention my car is running like brand new again. Love this service department. Will not go anywhere else.
Thanks so much for the kind words. We're completely dedicated to providing top quality customer service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Crews Chevrolet, we always strive for excellence. Let us know if we can do anything else and thanks again!
Randy, we sincerely appreciate your feedback. Each employee is a valued member of the Crews Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
John, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Crews Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Robert, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Crews Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Andrew- thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Tammy, we sincerely appreciate your feedback. Each employee is a valued member of the Crews Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Mike, we sincerely appreciate your feedback. Each employee is a valued member of the Crews Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Service quality was fine, but the communication about what service needed to be performed on on vehicle was very lacking. I had to persue the service advisor several time to get details on timeline and status of the repairs. Also the multipoint inspection was not completed because as I left the dealership I noticed my tire pressure was low out of spec in 2 tires.
We're sorry to hear that your experience was not as you had hoped it would be. Your feedback will help us ensure that this experience doesn't happen again and we would like to make things right. Please contact our team so we can learn more details and discuss options.