Just finished my 100K mile service on my 2014 silverado LTZ, Service was great and on time. There was a small issue with cabin fan noise after the service (cabin filter replaced) and called to ask when to bring it back they said just pop in so I did. apparently the wheels are not as well greased with the POP in's. Trouble getting taken care of at the service counter, ( the guy behind me was greeted and taken before me) And they had a problem finding or getting someone to work on it. SO appointments are great👍🏼pop in's suck👎🏻
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I feel like I would not have had to return if the repairs to the roof were done correctly the first time back in May. When the mechanical arm malfunctioned it tore cables and cloth around rear window so when I came back although the convertible top was functioning now there were black strings hanging in the rear view window and the outside noise was much louder since the inside cables were broke and overlooked. The tech used a razor to cut the stings inside incidentally causing a nick in the rear view glass. Since my visit on 10/13 I was told that it will take 10 working days to get a new roof and that it does need replaced again. I just feel that there was a lack of attention to detail. Just because something works doesn’t always mean it was done right the first time.
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The service I received at the Collision Center was fantastic. Despite the issues GM is having with parts because of the strike, your folks were able to get the parts I needed within 3 days, and then they got me in to do the work as soon as the parts arrived. The work was done quickly and professionally while I waited, and the end result was fantastic. Special kudos to Max, who was very friendly, welcoming, and helpful throughout the whole process. This was a much more pleasant experience than I could have imagined -- THANK YOU!
SO thankful for the Team at Crews, for making a deal that I needed to get out from under another vehicle. SO impressed with the whole experience! If you need a car, I am sending you to Crews Chevy for sure!
I have to specifically commend Service Writer Mike Oldham. Since the issue that I brought my vehicle to Crews for repair could not be readily identified, he took a personal interest in obtaining a resolution. We openly discussed investigation options and repair options.