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Came In for a oil change and tire rotation. Tires were “supposedly” rotated, truck has 2 grease fittings that the service tech admittedly didn’t not lube. After hearing the tech didn't line the fittings like he’s supposed to the manager never even offered to correct the issue and lube it like it is supposed to be done. I found a lug nut was found missing after returning home. Service manager called me back stated they watched the service area recordings to see the tech “supposedly” rotate the tires but never offered to replace missing lug nut that was missing. Service manager was rude and very unwilling to listen to complaints. Stated there service techs have no “standard” way of rotating tires and can move them as they feel. I have purchased 4 trucks from Crews and all 4 have always been serviced there. This was by far the worst experience of poor customer satisfaction I have ever experienced.
Cynthia, we sincerely appreciate your feedback. Each employee is a valued member of the Crews Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
When I brought my 2016 Chevy Colorado on the 25 July 2019. I was not called to see if they found anything wrong or what was going on with my vehicle. I called twice on the 25th, left messages. I was never called back. The next morning, I called and spoke with the manager in the service department and he didn't know why I was not called. Then he found out that they didn't find anything wrong. Why didn't they call me to tell me that my vehicle will be kept overnight? The biggest problem to me is that it is doing it more now, for what I brought it in for. The ignition switch won't let me take my key out. It took me 5 minutes on the 31 July to get the key out. The other days since I got my truck back, it took me a minute to get it out. I want it fixed.