Overall very easy and quick process. Only thing i can say is i was disappointed the truck wasnt washed or cleaned before i left. It was dirty on the inside and outside. Also getting a second key for it took longer than it should have in my opinion.
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Our team always strives to keep wait times reasonable and would like to have a better understanding about your experience. Please reach out to us at (843) 820-7800 at your earliest convenience and we will do our best to resolve this with you.
Friendly courteous staff. I had an 8:30 appointment for an oil change and the service advisor said it would be about 45 minutes. It took about 90 minutes. Other than that no issues besides I had no plans so it was ok
1. Met Rick the sales manager on the lot before dealership every opened last Saturday morning, what a great person! 2. This is where it went downhill, I had asked several times exactly what our PepsiCo discount was going to be and received no exact answer, danced around the answer by saying it was taken off no figure given and it���s in the bundle with the add ons and ademdon sticker. The salesman took me to an office to create an account to get the GM supplier form, after he created the account and printed the form and explained to me finance manager would fill in figures before my wife signed it, because my wife is the PepsiCo employee. Which was never filled out and had my wife sign blank. 3. Detail person brought truck up for delivery I had to ask him to wipe off excessive dirt on chrome of front bumper. Which he was very courteous and did do. I needed to go get my wife and bring back to sign paperwork before I even drove off the lot I noticed the truck had broken windshield and messaged displayed tire pressure low. I called Rick immediately and told him the two issues and was courteous and said he���d take care of them. When I made it to my home to pick up my wife, I noticed more poor detailing of the truck, such as door jams, windows not being clean and excessive dirt and pollen in bed from sitting on the lot so long. When I returned to the dealership with my wife, Rick was very courteous once again. He looked at the cracked windshield and assured me they would replace it with a GM windshield and had me drive truck to service and they took care of low tire monitoring display. Rick was so busy at that time I didn���t get to point out the poor detailing. 4. We were never explained all the features on this new truck. We still have to go to owners manual doing our best to figure them out. Can be very frustrating! 5. Saturday evening when I got home with my new truck, I started detailing it myself and noticed my right mirror has bad scuff marks that isn���t repairable. Right rear back window has noticeable rock chip. 6. After checking with PepsiCo to try and get the supplier discount figure since finance manager wouldn���t give a number, we was informed we should have never signed a blank supplier discount paper and that dealership should have went over every figure with us. We personally feel because we declined on the finance managers $3500 extended warranty policy that she just started pushing paperwork through to sign. The Figures had changed by over $2,000. I do understand that $1500 was my gap insurance the other amount still not sure what it was for?? 7. I called finance manager back next morning asking her to email me the exact GM discount once again. She did send me a email but it still wasn���t clear of the exact amount of discounts. In her email I discovered she didn���t use the $7800 trade in amount, she used $6450.25. I have the paper stating the $7800 I was told I would get! I personally realize I was inside down in my trade but with the rebates alone took me out of my negative equity. I still can���t see where the PepsiCo discount was applied? This is my personal reason why I wouldn���t recommend anyone to crews Chevrolet. 8. On a positive note, two days later they called and let me known the new GM windshield was in and to call and make appointment time to get installed. And the salesman Mark has sent me two emails thanking me for my business! Now if this was you ���Would you think you really had a friend in the car business���?
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
Robert - thank you for taking the time to write about your experience at our dealership. All of us at Crews Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Carrie, we sincerely appreciate your feedback. Each employee is a valued member of the Crews Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!