I had an amazing experience compared to previous ones. As well as previous dealerships I visited in my quest for a new vehicle. Andre had lots of information as well as the finance manager Sal. Even a week after my purchase Andre is still very helpful.
It is great to hear that our staff at Crews Chevrolet was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
David Eller is phenomenal. I have worked with him multiple times over the past years. He never pressures a sale and always takes my needs and wants into consideration. He is the reason I continue to go back to crews chevrolet. He is always respectful and kind and always does whatever he can to make it a positive and pleasant experience.
Kathleen , thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Crews Chevrolet. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Your satisfaction is very important to us, so please call us so that we can work to make amends. We look forward to hearing from you. We would like to work towards a resolution, so if you are willing, please reach out to us at (843) 484-0966 to discuss this further.
The service guy behind the desk was very rude. His name is Eric. Long story short. When I came in he was sitting behind his desk and in a very rude condescending voice, he rolled his eyes and told me that I would just have to wait until he finished up all his paper work. By his angry demeanor. I got the impression he did not want to do that paper work. What happen to Cole King? I sure wish you had that nice young man back. He was very polite and knew his job very well. It seems that Crews cannot keep good help.
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Crews Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future. We're looking forward to your next visit with us!
My Service Advisor was Dennis Davis. He was very professional, efficient and knowledgeable. He answered all of my questions and made me feel at ease when electing some, as it turned out, very expensive ($4K plus) "fixes" for my 2006 Saturn Vue. He summoned a service tech who specialized in Saturns to test drive my car to further ease my concerns. As repairs to my Vue were going to take a few days, I was provided a loaner vehicle which was very much appreciated. Since the closure of the Saturn dealership a few years ago, I have always taken my vehicle to Crews Chevy for service and I will continue to do so for the life of my Vue. Thank you Dennis and Crews Chevrolet!
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Crews Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks! Thank you, and have a fantastic day!
I was told that I had a tire with a rupture in it and instead of offering to fix it, was emphasized that a new tire be bought. All items on suggestions list wasn’t related to my visit. I waited for over 3 hours only to be informed that none of the parts were in and nothing could be done that day. I said yes to the free car wash that was listed but not done.
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
The associate (Eric Duncan) didn’t greet me when I first came in too check in my car. Didn’t know if he was having a bad day or not but every other time I have came to Crews Chevrolet the other associates have been nice and helpful. When my car was finished being service I waited 15 mins before I realized he wasn’t going to call me so I ended up just walking up and initiate the check out process myself. When I walked up he rolled his eyes like I was supposed to continue to wait for him to call me for my car when it had been sitting outside for 15 mins; no one else had to wait he quickly gave them their car after the service was finished. The service members finished my car quickly which I was glad about.
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.