Darian James- thank you for taking the time to write about your experience at our dealership. All of us at Crews Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Install remote start took 7 hours-with appointment. but two hours were waiting on technical support because they would NOT answer the phone. Dealership, especially Emmalee Wilson, were super and kept my well updated. A very nice lady.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
Upon checking in for an 11:00 appointment I was informed they were running behind by about 90 minutes. That means 90 minutes to take the truck and then another hour for the service to be done. While I appreciate the heads up that they were running behind because they were short handed that defeats the purpose of scheduling an oil change during my lunch break. Told them I couldn’t wait and rescheduled. Will see how it goes next time.
I am now on my third Thursday, on my day off to fix a repeated issue. Not happy, I have more things to do then to spend my day off at Crews Chevy. If you fixed it the first time, there would not be a third time.