The service I received at the Collision Center was fantastic. Despite the issues GM is having with parts because of the strike, your folks were able to get the parts I needed within 3 days, and then they got me in to do the work as soon as the parts arrived. The work was done quickly and professionally while I waited, and the end result was fantastic. Special kudos to Max, who was very friendly, welcoming, and helpful throughout the whole process. This was a much more pleasant experience than I could have imagined -- THANK YOU!
SO thankful for the Team at Crews, for making a deal that I needed to get out from under another vehicle. SO impressed with the whole experience! If you need a car, I am sending you to Crews Chevy for sure!
I have to specifically commend Service Writer Mike Oldham. Since the issue that I brought my vehicle to Crews for repair could not be readily identified, he took a personal interest in obtaining a resolution. We openly discussed investigation options and repair options.
Would have liked the car wash. I was told on Friday that the car wash wasnt working and my paperwork was marked "No" for the wash. Suzie told me if it started working she would make sure I would get the wash. When I arrived on Saturday the car wash was working but I didnt get the car wash. Suzie wasnt there so there may have been a disconnect. Either way, I still appreciate Suzie, she was very helpful. The service was great all around and I will be back.
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
The girl wasn’t thrilled to have us there she walked off with another customer and didn’t come back for like 20 mins There were 3 other people at a booth with no one and didn’t even offer to help us Employees walking around not even asking if we had been helped just not a friendly place Then after I pulled off I noticed a wire hanging and so I turned around and the guy was like must be something u use for ur insurance and I was like no he put it back in but that was an unnecessary comment I haven’t used Chevy crews before this But I know the first time I went in there the lady emalee was very dull and I excited poor customer service skills I was told for inspection of the car for the recall would only be 30 mins got there at 9 am and she told me 2 1/2 hrs wait time and when I told her what the other person said about 30 mins she was rude and was like that’s not true it’s 2 1/2 hrs!!!! So I left because your company doesn’t supply a loaner car and she didn’t even offer for the shuttle bus either my concern was it would take longer than what she said and I have kids in school!! I think next time I’ll drive 20 mins to the other Chevy place in west Ashley than go just down the street