Cynthia S
CHARLESTON, SC | 2020 Buick EnclaveJanuary 3, 2026It went quickly this time which is not always the case. I was greeted when I arrived- Yay! The staff person that took care of me was great! Brought my car around to me rather than me having to beep my fob around the car lot to find my car! I didn’t give a 5 star because there wasn’t any warm popcorn this time- no popcorn in fact. The waiting room is comfortable enough for a short wait.Response from Crews Chevrolet
January 4, 2026Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.Wanping L
NORTH CHARLESTON, SC | 2022 Chevrolet SuburbanDecember 4, 2025GoodResponse from Crews Chevrolet
December 5, 2025Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!Anthony L
LADSON, SC | 2023 Chevrolet TraverseDecember 3, 2025Let say this first. This was the worst experience I've ever had. If I could give a half star I would. I made an appointment on Tuesday to have my oil changed, tire rotation and 4 wheel alignment. I had to sit there for 5 hours waiting for this service. After being there for 3 hours I had seen that my vehicle still had not been brought in to be serviced. When ask why and how much longer it would be. I was told that they didn't know how much longer and that my vehicle would be next. 2 hours later I go back and she was just working on my bill. This is totally unacceptable and unprofessional. I had a coupon for the alignment for $89 and was charged $139. The young lady tried to fix it, but couldn't. There was no manager, so I had to wait til Monday to correct. Thus young woman actually acted like, sorry not my problem. Monday I finally spoke with the manager and got the bill fixed and was given an explanation and an apology. That was it. I would think they would have done a bit more for sitting around waiting 5 HOURS waiting for this service. Mind you they knew when I made the appointment I would be waiting for the car. This place really deserves a minus 5 star..Response from Crews Chevrolet
December 5, 2025We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.Eddie M
Summerville, SC | 2025 Chevrolet Silverado 1500November 21, 2025They were thorough and did a great jobResponse from Crews Chevrolet
November 22, 2025Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!Francis S
CHARLESTON, SC | 2015 Chevrolet 1500 SilveradoOctober 28, 2025Everybody was great to deal with. I drive from James Island to have my Truck serviced well worth the ride. Much appreciated.Response from Crews Chevrolet
October 29, 2025Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!Veronica W
NORTH CHARLESTON, SC | 2011 Chevrolet MalibuOctober 6, 2025I took my car in for a oil change and tire rotation, my tires was not rotated at all!!Response from Crews Chevrolet
October 8, 2025It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.Regina S
BONNEAU, SC | 2026 Chevrolet TraverseSeptember 23, 2025Drew was very helpful and informative on the vehicle we was interested in purchasingResponse from Crews Chevrolet
September 24, 2025Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!Ryan W
SUMMERVILLE, SC | 2022 Chevrolet 1500 SilveradoSeptember 15, 2025Fast reliable service. Excellent communication!Response from Crews Chevrolet
September 22, 2025We want all our clients to have a comfortable and stress-free experience with us! Thank you, and have a fantastic day!Robert M
LADSON, SC | 2023 Chevrolet Silverado 1500September 1, 2025Fast service. Dropped off and was completed the next day which was expected.Response from Crews Chevrolet
September 2, 2025We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!Earl M
ROUND O, SC | 2024 Chevrolet EquinoxAugust 19, 2025It was awesome it took little less than an hour. Thats the quickest I ever got serviceResponse from Crews Chevrolet
August 21, 2025We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
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